Patient Information
At our Bedford animal hospital, we are dedicated to our beloved patients and their proud owners, backed by years of experience and a true commitment to pets.
What to Expect at a Veterinary Appointment
Understanding what to expect at your first appointment can help make the process more pleasant for both you and your pet.
Click here to view our COVID-19 protocols.
Get Settled
Please come approximately 10 minutes early to fill out our New Patient Form. To save a bit of time, you can complete the New Patient Form online before your appointment.
Meet Your Veterinarian
One of our team members will review your pet's medical history and discuss their issues with you. You can ask any questions you may have, and we'll dedicate time to answering them.
Examination, Diagnosis & Treatment
Once we've examined your pet, we will provide you with a diagnosis and treatment options. Your veterinarian will work closely with you to determine an appropriate treatment plan for your pet.
Following your visit, we will create a detailed report of our diagnosis and summarize the discussion we had with you in addition to your pet's treatment plan. We will keep this information on hand for whenever you may need it.
Our Pet Care Philosophy
We are delighted to serve dog and cat owners in Bedford. We are committed to providing state-of-the-art veterinary service to you and your pet with care and compassion.
Each member of our team is passionate about preventive care, client education and providing comprehensive emergency care and boarding services to pets in our community.
Hospital FAQs
Learn more about our payment options, office policies and appointment booking by reviewing some of the most frequently asked questions we've received from clients.
- What types of payment options are available?
Payment in full is expected at the time services are provided or when your pet is discharged. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.
- Are there payment plans available for my pet’s care?
We are proud to offer CareCredit as a financing option. They offer an easy application process that will send you results in minutes.
- Will I be provided with an estimate of costs?
We provide a good-faith estimate of the cost of our services before treating your pet. However, unforeseen circumstances may arise that can impact your final bill.
We always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to providing any further treatment.
- Should I call ahead to book an appointment?
Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.
In the event that your pet needs emergency care during our regular business hours, please contact us right away.
- What is your appointment cancellation policy?
If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.
- What types of animals do you treat?
At Fine Animal Hospital we treat cats and dogs.
- Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet may require either via our online store or our in-house pharmacy.
- What are the fees associated with a general appointment?
You will be financially responsible for the initial examination fee and any diagnostics or treatment that you consent to for your pet’s treatment. Payment is due at the time of service.
For further hospitalization, diagnostics, or surgery, a deposit is required upfront with payment due in full when your pet is discharged.
- What are the fees associated with an emergency visit?
A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.
If further hospitalization, diagnostics or surgery are required, a deposit is required upfront, with payment in full due when your pet is discharged.
Pet Owner Resources
Here are some valuable links for your pet's health.